Join a Fantastic Team

Photo credit: Raya on Assignment

Openings

Rentals Manager
Part-Time Custodian
House Manager
Front of House positions

    • Kitchen Steward
    • Bartender
    • Server
    • Support Staff

Rentals Manager

Full-Time, salaried, exempt position
Supervisor: Programming Manger

POSITION SUMMARY

The Rentals Manager oversees the comprehensive management of The Music Hall’s rentals program across all locations, including the Historic Theater, Lounge, Members Club, and 25 Chestnut St. office spaces. This includes handling every aspect of the rental process, from initial client inquiries to event execution and post-event follow-up, ensuring a seamless and high-quality experience for all clients. The role encompasses strategic oversight of the rental budget, marketing campaigns, and collateral, drafting and maintaining standard operating procedures (SOPs), and fostering collaborations with internal teams and external vendors. The Rental Manager plays a pivotal role in growing rental revenue, enhancing operational efficiency, and upholding The Music Hall’s standards of excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

This role is responsible for managing all aspects of venue rentals in all of The Music Hall’s spaces, including: 

  • Responsible for, with the guidance of the Programming Manager, implementation and oversight of all rental-related revenue and expense budgets, including:
    • Ensuring that financial goals are being met
    • Ability to future forecast revenue projections for budget tracking purposes
    • Collects and analyzes rental data to assess performance, track trends, pricing strategies, and identify improvement and growth opportunities. 
  • Act as the main point of contact for prospective rental clients while providing exceptional customer service by promptly addressing inquiries, requests, and estimates with professional communications demonstrating exceptional customer service. 
  • Conduct site visits and provide detailed information to potential clients, showcasing the features and capabilities of The Music Hall’s spaces, whether for performances, special events, or corporate meetings. 
  • Draft and execute rental contracts, including all necessary documentation (e.g., permits, insurance).
  • Works in collaboration with internal teams for rental event needs, including:
    • Coordinate rental feasibility with the Programming Department to schedule holds and event dates in the master calendar while ensuring proper Operations staff availability.
    • Communicate with internal teams, including Production, Front of House, Marketing, Patron Services, and Technical staff, to ensure seamless event execution while considering the client’s needs. 
  • Coordinate all event logistics with external event vendors such as caterers, florists, and entertainment, including load-in and load-out, with all vendor selections and operations to meet the client’s needs and expectations. 
  • Schedule a pre-event production meeting with the client to coordinate event logistics for load-in, set-up, equipment and rental requests, and load-out while ensuring compliance with Music Hall policies and procedures.
  • Schedule recurring meetings with the Production and Front of House Departments to ensure the staffing and event logistics needs are met for scheduled rental events. 
  • On the day of the rental event, review event details with the Production and Front of House Operations Departments through a pre-event meeting while also introducing the client to those staff members working the event. 
  • Draft final settlement and invoice for clients and vendors that capture all rental-related expenses. 
  • Schedule a post-event follow-up with the client to debrief on event success and areas for improvement. 
  • Collaborate with the Marketing Department to:
    • Assist with event marketing efforts, ensuring that the client’s event materials are properly displayed on Music Hall channels. 
    • Enhance The Music Hall’s capacity for rental opportunities by working with the Director of Marketing & Communications to create and implement a comprehensive marketing campaign within the constraints of the rental budget. 
    • Ensure accurate and appealing representation of rental options in promotional materials.
    • Attends social networking events in the community to further promote the rental program to outside constituents. 
  • Continuously update document templates, including event sheets, contracts, Usage Policy Agreements, and other standard operating procedures relating to rentals. 

MINIMUM QUALIFICATIONS

  • Education level: Bachelor’s degree
  • Experience: Minimum 5 years experience in a hospitality role, including experience working in hotels, restaurants, or private event-based venues. 
  • Budget development and tracking experience with a keen eye for detail, maximizing revenues and cost-effectiveness.
  • Strong organizational and project management skills, with the ability to multitask and prioritize tasks in a fast-paced environment.
  • Ability to define and communicate tasks and roles clearly. 
  • Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, vendors, and internal teams.
  • Attention to detail and ability to work with precision and accuracy to ensure all event details are consistent. 
  • Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
  • Experienced proficiency in: Google Suite, CRM databases (Salesforce/Patron Manager preferred), and a project management software tool, such as Asana.
  • Work Schedule: Primarily Monday-Friday, 9:00am-5:00pm, in-person (with remote opportunities) in downtown Portsmouth, NH office with flexibility to work certain nights, weekends, and holidays based on the rentals event schedule. 
  • Roles of this position include the following physical requirements:
    • 60%  Typing
    • 10%  Lifting – 50lbs+
    • 10%  Reaching
    • 10%  Bending
    • 10%  Pushing/Pulling

RELATIONSHIPS

Reports to: Programming Manager
Collaborates with: Programming, Production, Front of House, Facilities, Finance, and Marketing Departments

SALARY/BENEFITS

Competitive and based on experience.
Salary Range: $58k-$70k
Compensation package includes health benefits, earned time off, Company-Matched 401K, cell phone reimbursement, and a rotating parking schedule. 

HOW TO APPLY

Please email a cover letter and resume to James Paone at jpaone@themusichall.org by February 28, 2025.

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email Joe Gleason at jgleason@themusichall.org.

Part-Time Custodian

Part-time; 12-15 hours a week, $18 an hour
Must be able to work weekends
Reports to: Director of Production and Facilities
Please email resume to: mtucker@themusichall.org

POSITION SUMMARY

This position works with the lead/head custodian ensures that all facilities are safe, clean, and accessible for staff, volunteers, artists, and patrons by completing duties such as cleaning, minor repairs, and building security so both venues are in a suitable condition to work and conduct business in and support the current programming calendar and needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  1. Ensures that all of the facilities are properly clean and maintained according to company policy and procedures.
    • Performs general, routine custodial duties, including dusting, mopping, vacuuming, cleaning restrooms, and restocking paper and soap supplies.
    • Performs routine maintenance of custodial equipment and supplies.
      • Ensures proper care in the use and maintenance of equipment and supplies
    • Empties trash receptacles dispose of trash into compactors and/or dumpsters, and bags trash for appropriate disposal.
    • May assist or perform snow removal activities and minor maintenance, such as replacing light bulbs, adjusting furniture, or other similar activities.
    • Works with lead/head custodial staff to complete duties
    • Ensures that the waste management and recycling for both venues, including weekly City of Portsmouth trash pick-up, is completed
  2. Maintain the upkeep and minor maintenance of The Music Hall venues, equipment, and supplies to meet health and organizational safety standards outlined by the City of Portsmouth Fire Department.  
    • Report needs and concerns to appropriate staff, which may include submitting or recommending work orders and checking supply levels 
    • Assists with Managing facilities vendors when they have been scheduled in the buildings
    • Updates and reports findings from the vendors to the General Manager of the Front of House and Facilities.
    • Works withe the lead/head custodian to inventory and maintain facility stock levels.

MINIMUM QUALIFICATIONS

The requirements listed below are representative of the education, experience, knowledge, skill, and/or abilities required for this position:

  • Work Schedule: Based on programming schedule
  • Physical abilities:
    • To total 100%
    • 20% Lifting
    • 20% Reaching
    • 20% Bending
    • 20% Pushing/Pulling
    • 20% Walking Up/Down Stairs

In addition to the roles and responsibilities outlined in this job description, employees of the Music Hall are expected to positively contribute to a healthy organizational culture by integrating The Music Hall’s core values into their behaviors and skill sets.  

Additional Responsibilities: In most cases, staff members will be responsible for other duties as assigned, including but not limited to, attendance at live events and presence at engagements and special events outside of normal working hours.

Supervisors, managers, and general managers who become aware of discriminating or harassing conduct and/or a complaint of discrimination or harassment must report the conduct and/or complaint immediately to the Chief Financial & Operations Officer. 

Company reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Company may require an employee to perform duties outside his/her normal description.

 

House Manager

Part-Time: Hourly
Reports to Front of House General Manager

POSITION SUMMARY

The Music Hall, a vibrant and active arts and culture nonprofit performing arts organization, seeks an energetic and personable person to join the Front of House team as a House Manager. 

 This role is key in helping to execute the run of the show for the audience including overseeing safety, providing necessary accommodations, and delivering a first-class customer service experience, before, during, and after the show.  

Producing 300+ live events annually, this role will be incorporated into all Music Hall’s locations to include shows and events taking place at the Historic Theater (900 seats), Lounge (115 seats), and the new Member’s Club (75 seats) opening in April 2024.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Assist in supervising logistics for all front of house guest-related services at live events to include:
    •  Customer Service: Overseeing services provided by Music Hall volunteers to include but not limited to ushers, ticket scanners, coat check, elevator access, greeters, etc.; assist guests and artists in answering special requests and resolving problems as necessary; deliver high-touch customer service to all patrons while recognizing donors, members, and stakeholders as such.
    • Guest & Staff Safety: Implementing and leading emergency procedures for guest, volunteer, and staff safety to include full evacuation of a venue when it is deemed necessary; assisting and reporting with any medical issues that arise; assist with helping guests that require accommodations into the theater safely and securely. 
    • Show Operations: Reconcile end-of-night artist merchandise count; regularly communicates over headset with other key departments including production and box office, to ensure all pertinent information on shows is accurate and up to date; manages the maintenance and cleanliness of all areas where food and beverage is served while complying with guidelines provided by the City of Portsmouth and State of NH Health Inspectors; reports any malfunctions and safety concerns in all venues to the Facilities Department; sets-up and restocks supplies and materials for concessions, restrooms, and inside the theater. 

QUALIFICATIONS

  • High School Education 
  • 3 years of guest-service experience (theater preferred, but restaurant/hospitality accepted)
  • Excellent patron relations skills to include strong verbal communication and decision-making ability
  • Must possess a professional and courteous demeanor in all situations
  • Must maintain a professional appearance at all times
  • Ability and willingness to work a flexible schedule to include nights and weekends
  • Experience with POS systems and satisfactory computer skills (G Suite, Word, Excel, Keynote)
  • Must be able to think on one’s feet and handle high-volume, fast-paced pressure of a multi-venue theater environment.
  • Other desired qualifications: Bartending experience is strongly preferred
  • Physical abilities: Ability to lift 25lbs+ to include concessions related items

3% Typing/Sitting
30% Lifting
20% Reaching
20% Bending
20% Pushing/Pulling
30% Walking Up/Down Stairs

HOW TO APPLY

Please email a cover letter and resume directly to: Jeff Kamensky with the subject “House Manager. ” Applications directly submitted from outside platforms (LinkedIn, etc.) will be accepted; however, direct emailing is preferred. No calls or walk-ins, please. 

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. For individuals with disabilities who would like to request an accommodation, we encourage you to email jkamensky@themusichall.org.

Front of House positions

Part-time, no-exempt: flexibility with scheduling
Applications: accepted on a rolling basis
Please send a resume to: Kevin Walsh at kwalsh@themusichall.org.

The Music Hall welcomes all applicants of varying skill levels and experience to join our amazing team of talented and passionate Front of House professionals. 

We are seeking dynamic can-doers of all backgrounds and experience in various positions, including Bartenders, Cocktail Servers, Support Staff, Kitchen Stewards, and House Managers to help produce the best entertainment experience possible for our patrons in both our Historic Theater and Music Hall Lounge location. 

Please send resumes to kwalsh@themusichall.org. 

KITCHEN STEWARD

Attends to the detail and presentation of each prepared food order. Prepares ingredients by following recipes; slicing, cutting, chopping, mincing, stirring, whipping, and mixing ingredients; adding seasonings; verifying taste; and plating meals. 

Key responsibilities include but are not limited to light prep and set up, maintaining a clean and organized workspace, fostering great sanitation practices, reporting low-stock items, and cleaning up and breaking down of workspace. 

BARTENDER 

Bartenders work directly with customers and other staff members by mixing and serving drink orders. 

Key responsibilities include but are not limited to general set-up and bar prep; maintaining a clean and organized workspace; fulfilling service tickets quickly, efficiently, and QUIETLY; cash handling and processing payments; restocking; clean-up and breakdown of workspace.

SERVER

Servers ensure the timely delivery of food and beverages by checking on their tables periodically throughout the service time. Server responsibilities include but are not limited to attending to patrons before, during, and after the show by helping them place, receive, and pay for their orders. Other duties include: general set-up, garnishing drinks, running items from service areas to patrons, and providing exceptional customer service.  

SUPPORT STAFF

The support staff role is important to running a smooth operation and is a perfect entry-level position for someone looking to enter the service industry. Responsibilities include but are not limited to: Expediting and running items from service areas to patrons, bussing tables of empty glasses/plates, cleaning, polishing, refilling ice, and restocking.  

MINIMUM QUALIFICATIONS

                  • Providing excellent customer service and helping to ensure that patrons and members have amazing experiences. 
                  • Experience with POS systems is a plus but not required.
                  • Bartenders and Servers must be T.E.A.M. training certified.

RELATIONSHIPS

Reports to: Assistant General Manager of Front of House & Facilities and House Manager on duty.

HOW TO APPLY 

Please send a resume to: Kevin Walsh at kwalsh@themusichall.org. 

The Music Hall is an equal opportunity employer. We highly encourage those traditionally underrepresented in our industry to apply. Diversity is core to our beliefs at The Music Hall. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees, volunteers, and artists. For individuals with disabilities who would like to request an accommodation, we encourage you to email kwalsh@themusichall.org.

ABOUT THE MUSIC HALL

The Music Hall, established in 1878 as a Vaudeville theater, has become a cornerstone of Portsmouth’s vibrant arts scene. Over nearly 150 years, it has evolved into a premier performing arts center, featuring two distinct venues: the landmark Victorian-era Historic Theater, designated an American Treasure by the National Park Service, and the modern Music Hall Lounge, an intimate 116-seat cabaret-style space. Together, they host over 130,000 patrons annually, offering a diverse array of live performances and on-screen programming that foster creativity and community.

In 2024, The Music Hall expanded its cultural offerings by taking over the New Hampshire Film Festival (NHFF), the state’s longest-running film festival, which attracts thousands of visitors each fall with independent films, panels, and networking events. That same year, it opened a new Members Club with McKeon’s Bar and the Box Office & Ticketing Hub, housed in the historic Kearsarge House on Congress Street. This exclusive speakeasy-style club allows members and sponsors direct access to the Historic Theater.

Since 1987, The Friends of The Music Hall, a 501(c)3 nonprofit, have upheld its mission: to present diverse, high-quality arts programming as a vital cultural hub for the Seacoast community. Today, The Music Hall continues to enrich Portsmouth’s cultural fabric with world-class entertainment.